Terms and conditions | Итал Сток ООД | Ital Stok Ltd. - Вкусът на Италия в чаша кафе

GENERAL TERMS AND CONDITIONS

of the electronic store italstok.bg

I. SUBJECT

Art. 1. These general terms and conditions ("General Terms and Conditions") are intended to regulate the relations between "Ital Stok" Ltd., entered in the commercial register of the Registry Agency under UIC 204805889, with its registered office and registered office address: Sofia, 43A Evliya Celebi Street, hereinafter referred to as the "Supplier", and the customers, hereinafter referred to as the "Users", of the electronic store italstok.bg ("Electronic Store"), owned by the Supplier.

II. SUPPLIER DATA

Art. 2. (1) Information according to the Electronic Commerce Act and the Consumer Protection Act regarding the Provider:

1. Name of the Provider: "Ital Stok" Ltd.

2. Registered office and address of management: Sofia, 43A Evliya Chelebi Str.

3. Address for exercising the activity: Sofia, 42A Dr. G. M. Dimitrov Blvd.

4. Correspondence details: Sofia, 42A Dr. G. M. Dimitrov Blvd., tel. 087 753 5504, e-mail address: office@italstok.bg, website: italstok.bg

5. Registration in public registers: Commercial Register at the Registry Agency, UIC 204805889

6. Registration under the Value Added Tax Act No. BG204805889

7. Address for submitting complaints from consumers: Sofia, 42A Dr. G. M. Dimitrov Blvd., tel. 087 753 5504, e-mail address: office@italstok.bg, website: italstok.bg

(2) Supervisory authorities:

1. Personal Data Protection Commission

Address: Sofia, PO Box 1592, 2 Prof. Tsvetan Lazarov St.,

tel. (02) 91 53 519, fax: (02) 91 53 525

e-mail: kzld@cpdp.bg

website: www.cpdp.bg

2. Consumer Protection Commission

Address: Sofia, PO Box 1000, Slaveykov Sq. №4A, fl. 3, 4 and 6,

tel. (02) 933 05 65

fax: (02) 988 42 18

hotline: 0700 111 22

Email: info@kzp.bg

website: www.kzp.bg

III. CHARACTERISTICS OF THE ELECTRONIC STORE

Art. 3. The Electronic Store is an electronic commerce platform, accessible at the Internet address https://italstok.bg, through which Users have the opportunity to conclude contracts for the purchase and sale and delivery of the goods offered by the Supplier in the Electronic Store, including the following:

1. To familiarize themselves with and review the goods, prices and delivery conditions offered by the Supplier;

2. To inform themselves about the nature and main characteristics of the goods;

3. To conclude with the Supplier contracts for the purchase and sale and delivery of the goods offered in the Online Store;

4. To make electronic statements in connection with the conclusion, execution, performance and termination of contracts with the Supplier through the interface of the website https://italstok.bg, including through tools and applications for mobile devices available on it;

5. To be notified of the rights arising from the law;

6. To exercise their right of withdrawal, where applicable, in accordance with the Consumer Protection Act.

Art. 4. The Supplier organizes the delivery of the goods and guarantees the rights of the Users, provided for by law, within the framework of good faith, accepted in practice, consumer or commercial law criteria and conditions.

Art. 5. (1) The Users conclude with the Supplier a contract for the purchase and sale of goods in accordance with the procedure specified in Art. 8. The Contract is concluded in Bulgarian and is stored in the Supplier's database on the platform.

(2) Users have the opportunity to review and correct errors when entering information no later than sending the statement for concluding the contract with the Supplier. The identification and correction of errors under the previous sentence can be carried out by editing the order form at any time until sending the statement for concluding the contract with the Supplier.

(3) By virtue of the contract for the purchase and sale of goods concluded with the Users, the Supplier undertakes to organize the delivery and transfer of ownership to the User of the goods specified by him through the interface in the Online Store.

(4) Users pay the Supplier a fee for the delivered goods, in accordance with the conditions set out in the Online Store and these General Terms and Conditions. The fee is in the amount of the price announced in the Online Store.

IV. USE OF THE ELECTRONIC STORE

Art. 6. (1) The Electronic Store can be used after registering in the Electronic Store and creating a User profile or without prior registration.

(2) The User's registration in the Electronic Store is free of charge, voluntary and is carried out in the relevant section of the Electronic Store.

(3) Regardless of whether the User registers or does not register in the Electronic Store, in order to use the Electronic Store to conclude contracts for the purchase and sale of goods, the User must enter the following data: name, surname, e-mail address, contact phone number, delivery address and agree to these General Terms and Conditions.

(4) By filling in his/her data and clicking the "PAYMENT" button and indicating his/her agreement with the General Terms and Conditions, the User declares that he/she is familiar with

these General Terms and Conditions, agrees with their content and undertakes to unconditionally comply with them.

(5) The Supplier confirms the order placed by the User by sending an electronic statement to the e-mail address specified by the User or by calling the telephone number specified by the User, and contractual relations arise between him and the Supplier under a contract for the purchase and sale of goods.

(6) When registering or placing an order, the User undertakes to provide correct and up-to-date data. The User undertakes to promptly update the data specified in his profile in the Online Store or in the order when changing the provided data.

(7) If the User provides false information or the Supplier has reason to assume that the information provided by the User is incomplete or unreliable, the Supplier has the right, at its discretion, to block or delete the User's registration and to deny him the use of the Online Store.

V. TECHNICAL STEPS FOR CONCLUSION OF A PURCHASE AND SALES AGREEMENT

Art. 7. Users primarily use the interface of the E-Shop page, including the tools and applications for mobile devices available on it, to conclude purchase and sale agreements for the goods offered by the Supplier in the E-Shop.

Art. 8. The User and the Supplier conclude the purchase and sale agreement for the goods in the E-Shop according to the following procedure:

1. The User selects one or more of the goods offered by the Supplier for which a purchase and sale agreement is to be concluded.

2. The User fills out an order form and provides the necessary data for the individualization of the User as a party to the contract for the purchase and sale of goods;

3. The User selects a delivery method and provides the data for the delivery.

4. The User selects the method and time of payment of the price.

5. The User sends the order (offer) by clicking the "PAYMENT" button, after having indicated his agreement with the General Terms and Conditions and the Privacy Policy.

6. The Supplier confirms the order placed by the User (accepts the User's offer) by sending an electronic statement to the e-mail address specified by the User or by calling the telephone number specified by the User. The Supplier provides the User with a durable medium confirmation of the concluded contract within a reasonable period after the conclusion of the distance contract or at the latest at the time of delivery of the goods.

VI. CONTENT OF THE CONTRACT

Art. 9. (1) The Supplier and the Users conclude separate contracts for the purchase and sale of the goods requested by the Users, regardless of whether they are selected with one electronic statement.

(2) The Supplier may organize the delivery of the goods ordered with the separate purchase and sale contracts together and simultaneously.

(3) The rights of the Users in relation to the delivered goods are exercised separately for each purchase and sale contract. The exercise of rights in relation to a delivered good does not affect and has no effect in relation to the purchase and sale contracts of other goods. In case the User has the status of a consumer within the meaning of the Consumer Protection Act, the exercise of the right of withdrawal from the purchase and sale contract of a certain good does not affect the purchase and sale contracts of other goods delivered to the consumer.

(4) The Supplier has the right at its discretion to refuse the execution of an order of a User, of which the Supplier shall notify the User within an appropriate period, without being obliged to indicate a reason for the refusal.

Art. 10. When exercising the rights under the purchase and sale contract, the User is obliged to indicate precisely and unambiguously the contract and the goods in respect of which he exercises the rights.

Art. 11. The User pays the price for the individual purchase and sale contracts at once when placing the order for the goods or upon their delivery.

VII. SPECIAL CLAUSES THAT APPLY TO PERSONS WHO HAVE THE QUALITY OF CONSUMER WITHIN THE MEANING OF THE CONSUMER PROTECTION LAW

Art. 12. The rules of this Section VII of these General Terms and Conditions apply only to Users for whom, according to the data provided for the conclusion of the purchase and sale contract, it can be concluded that they are consumers within the meaning of the Consumer Protection Law.

Art. 13. (1) The main characteristics of the goods offered by the Supplier in the Online Store are described in the profile of each product in the Online Store.

(2) The prices of the goods, including all taxes and fees, are determined and indicated in the profile of each product in the Online Store.

(3) The value of postal or transport costs not included in the price of the goods is determined by the Supplier in the Online Store and is provided as information to the Users when selecting the goods for concluding the purchase and sale contract.

(4) The methods of payment, delivery and performance of the contract are determined in these General Terms and Conditions and information

the information provided to the User through the mechanisms and tools in the Online Store.

(5) The information provided to the Users under this Article is current at the time of its visualization in the Online Store before the conclusion of the purchase and sale agreement.

(6) The Users agree that all information required under the Consumer Protection Act and the Act on the Provision of Digital Content and Digital Services and the Sale of Goods may be provided through the interface of the Online Store or by e-mail.

Art. 14. (1) The User agrees that the Provider has the right to accept advance payment for the contracts concluded with the User for the purchase and sale of goods and their delivery.

(2) In accordance with the options provided in the Online Store, the User chooses whether to pay the Provider the price for the delivery of the goods before or at the time of their delivery.

(3) In case the value of the User's order is equal to or exceeds 10,000 BGN, payment shall be made only by transfer or deposit to the Supplier's payment account.

Art. 15. (1) The User has the right, without owing compensation or penalty and without giving a reason, to withdraw from the concluded contract within 14 days from the date of acceptance of the goods by the Supplier, through the unified form for withdrawal from the contract, available on the website of the E-shop in Appendix No. 1 to these General Terms and Conditions or by stating unequivocally in another way his decision to withdraw from the contract. Information on exercising the right of withdrawal is available in Appendix No. 2 to these General Terms and Conditions.

(2) The right of withdrawal does not apply in the cases provided for in Art. 57 of the Consumer Protection Act.

(3) When the Supplier has not fulfilled its obligations to provide information, as set out in the Consumer Protection Act, the Consumer has the right to withdraw from the concluded contract within a period of one year and 14 days from the date of receipt of the goods. When the information is provided to the Consumer within a period of one year from the date of receipt of the goods, the Consumer has the right to withdraw from the contract within a period of 14 days from the date of receipt of the information. The Consumer has the right to submit the statement of withdrawal under this Article directly to the Supplier through the unified form for withdrawal from the contract, available on the website of the E-shop as Appendix No. 1 to these General Terms and Conditions or by stating unequivocally in another way his decision to withdraw from the contract.

(4) Where the Consumer has exercised his right to withdraw from the contract, the Supplier shall reimburse all amounts received from the Consumer, including the costs of delivery, without undue delay and not later than 14 days from the date on which he was informed of the Consumer's decision to withdraw from the contract. The Supplier shall reimburse the amounts received using the same means of payment used by the Consumer for the initial transaction, unless the Consumer has expressly agreed to use another means of payment and provided that this does not involve costs for the Consumer.

(5) Where the Consumer exercises the right of withdrawal, the costs of returning the delivered goods shall be deducted from the amounts to be refunded under paragraph 4, except in cases where the Consumer organises the return of the goods himself and at his own expense. The Supplier shall not be obliged to reimburse the additional costs of delivery of the goods where the Consumer has expressly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the Supplier.

(6) The User undertakes to store the goods received from the Provider on the platform and to ensure the preservation of their quality and safety during the period under para. 1 or para. 3 respectively.

(7) Where the Provider has not offered to collect the goods himself, he may withhold payment of the amounts to the User until he has received the goods or until the User provides evidence that he has sent the goods back, depending on which of the two has occurred earlier.

(8) Where the User exercises his right to withdraw from the contract and where the Provider has not offered to collect the goods himself, the User must send or hand over the goods back to the Provider or to a person authorized by him without undue delay and no later than 14 days from the date on which the User has notified the Provider of his decision to withdraw from the contract. The deadline shall be deemed to have been met if the Consumer sends or hands over the goods back to the Supplier before the expiry of the 14-day period.

(9) The Consumer shall only pay the direct costs of returning the goods under the preceding paragraph, except in cases where the Supplier has agreed to pay them or if the Supplier has not informed him that the costs of returning the goods are to be paid by the Consumer.

(10) The Consumer shall only be liable for the diminished value of the goods caused by their testing other than what is necessary to establish their nature, characteristics and proper functioning. The User is not liable for the reduced value of the goods when the Supplier has not notified him of his right of withdrawal.

Art. 16. (1) The delivery period of the goods is determined for each good separately when concluding the contract with the User through the Online Store.

(2) If the Supplier cannot fulfill the contract due to the fact that he does not have the ordered goods, he is obliged to notify the User of this and refund the amounts paid by him.

VIII. EXECUTION OF THE CONTRACT

Art. 17. (1) The Supplier may organize the delivery and delivery of the goods to the User by a relevant courier within the period specified when concluding the contract.

(2) If the period under para. 1 is not expressly agreed between the parties when concluding the contract, the Supplier shall organize the delivery and delivery within a reasonable period. If the Supplier fails to arrange delivery within the specified period, the Supplier shall notify the User in advance.

(3) If the User is not present at the specified delivery address at the agreed delivery time and has not provided a duly authorized third party to receive the delivery, the Supplier shall deliver at another time convenient for the Supplier, and the User shall pay an additional delivery fee according to the courier or postal operator's tariff.

Art. 18. (1) The User shall inspect the goods at the time of delivery and handover and, if they do not meet the requirements, immediately notify the Supplier.

(2) If the User does not notify the Supplier in accordance with the preceding paragraph, the goods shall be deemed to be approved as meeting the requirements, except for hidden defects.

IX. PERSONAL DATA PROTECTION

Art. 19. (1) The Provider processes the personal data provided by the Users in accordance with its Privacy Policy and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act and other provisions of the applicable Bulgarian legislation on the protection of personal data.

(2) The Provider’s Privacy Policy is available at the internet address: https://italstok.bg, and is an integral part of these General Terms and Conditions.

(3) The Provider has the right to store information or gain access to information stored on the User’s terminal device in accordance with the “Cookie Policy”, provided that:

1. The Provider has provided the User with clear and comprehensive information under Art. 13 of Regulation (EU) 2016/679; and

2. The Provider has provided the User with the opportunity to refuse storage or access to the information.

(4) The User agrees that the Provider has the right to collect, store and process data on the User's behavior when using the Online Store. The User has the right to object to the storage or access to the information under para. 2 in the manner provided for in the Privacy Policy.

Art. 20. At any time, the Provider has the right to require the User to identify himself and to certify the authenticity of each of the circumstances and personal data announced during registration on the platform and/or placing the order.

X. AMENDMENT AND ACCESS TO THE GENERAL TERMS AND CONDITIONS

Art. 21. (1) These General Terms and Conditions are an integral part of the Agreement concluded between the Parties.

(2) By concluding the Agreement, the User declares that he is familiar with these General Terms and Conditions and accepts them.

(3) The User and the Supplier agree that all statements between them in connection with the conclusion, execution, amendment and termination of the Agreement and these General Terms and Conditions may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Certification Services Act and Art. 11 of the Electronic Commerce Act.

(4) It is assumed that the electronic statements made by the Users of the Online Store are made by the persons specified in the data provided by the User when registering the User in the Online Store or when sending an order (offer) by the User without registration.

(5) The User agrees to receive all statements, documents and communications of the Provider in electronic form at the e-mail address specified by the User when registering in the Online Store or when placing an order (offer).

(6) Electronic statements, documents and any communications sent by the User to the Provider via the e-mail address specified by the User when registering in the Online Store or when placing an order (offer) are considered to be signed with a simple electronic signature. The electronic statement is considered to be received upon its receipt in any of the e-mail addresses specified by the User.

(7) The Parties agree that the legal force of a simple electronic signature is equivalent to that of a handwritten signature.

Art. 22. Conditions other than those provided for in the General Terms and Conditions may be agreed upon by additional written agreements between the Provider and the User. In the event of a discrepancy between the provisions of the additional written agreements and the General Terms and Conditions, the agreed upon terms shall prevail.

Art. 23. (1) These General Terms and Conditions may be amended by the Provider, of which the latter shall notify the Users in an appropriate manner.

(2) The Provider and the User agree that any addition and/or amendment to these General Terms and Conditions shall be effective against the User in one of the following cases:

1. after explicit notification by the Provider to the email address provided by the User and if the User does not declare within the 14-day period provided to him that he rejects them; or

2. with their explicit acceptance by the User when placing an order in the Online Store.

(3) The application for rejection of an amendment and/or supplement to the General Terms and Conditions within the period under the previous paragraph is equivalent to a unilateral application for termination of the Agreement.

Art. 24. The Supplier publishes the General Terms and Conditions, together with all amendments and supplements thereto, on the Internet at the following address: https://italstok.bg

XI. TERMINATION

Art. 25. These General Terms and Conditions and the User’s agreement with the Supplier shall be terminated in the following cases:

1. upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the agreement;

2. by mutual agreement of the parties in writing;

3. upon objective impossibility of any of the parties to the agreement to fulfill its obligations;

4. upon seizure or sealing of the equipment by state authorities;

5. in the event of deletion of the User's registration in the Online Store. In this case, the already concluded but unfulfilled purchase and sale contracts remain in force and are subject to execution;

6. in the cases under Art. 23, para. 3.

Art. 26. The Supplier has the right at its discretion, without giving notice and without owing compensation, to unilaterally terminate the contract in the event that it establishes that the User is using the Online Store in violation of these General Terms and Conditions, the legislation of the Republic of Bulgaria, generally accepted moral standards or generally accepted rules and practices in electronic commerce.

XII. LIABILITY

Art. 27. The User undertakes to indemnify and hold harmless the Provider from legal claims and other claims of third parties (regardless of whether they are justified or not), for all damages and expenses (including attorneys' fees and legal costs) arising from or in connection with (1) failure to fulfill any of the obligations under this contract, (2) violation of copyright, production, broadcasting rights or other intellectual or industrial property rights, (3) unlawful transfer to other persons of the rights granted to the User for the term and under the terms of the contract and (4) false declaration of the presence or absence of the status of a consumer within the meaning of the Consumer Protection Act.

Art. 28. The Provider is not liable in the event of force majeure, random events, Internet problems, technical or other objective reasons, including orders of the competent state authorities.

Art. 29. (1) The Provider is not liable for damages caused by the User to third parties.

(2) The Provider is not liable for material or non-material damages, expressed in lost profits or losses suffered by the User in the process of using or not using the E-shop and concluding purchase and sale contracts with the Provider.

(3) The Provider is not liable for the time during which the E-shop was not accessible due to force majeure.

(4) The Provider is not liable for damages from comments, opinions and publications under the products, news and articles in the E-shop.

Art. 30. (1) The Provider is not liable in the event of overcoming the security measures of the technical equipment and this results in loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences.

(2) The Provider shall not be liable in the event of concluding a purchase and sale contract, providing access to information, loss or change of data resulting from false identification of a third party who presents himself as the User, if the circumstances indicate that this person is the User.

XIII. OTHER CONDITIONS

Art. 31. (1) The User and the Provider shall mutually protect their rights and legitimate interests, as well as to keep their trade secrets that have become known to them in the process of performing the contract and these General Terms and Conditions.

(2) The User and the Provider shall, during and after the expiration of the contract period, not make public any written or oral correspondence conducted between them. For public

Public domain may include the publication of correspondence in printed and electronic media, social networks, Internet forums, personal or public websites, etc.

Art. 32. The possible invalidity of any of the provisions of these General Terms and Conditions shall not result in the invalidity of other provisions of the General Terms and Conditions or the contract.

Art. 33. For issues not settled in this contract, related to the implementation and interpretation of this contract, the laws of the Republic of Bulgaria shall apply.

§1. These General Terms and Conditions shall enter into force on 01.09.2024

Annex No. 1

Standard form for exercising the right of withdrawal from the contract:

(fill in and send this form only if you wish to withdraw from the contract)

- To (trader's name, address and e-mail address to be filled in by the trader):

- I/we hereby give notice* that I/we withdraw* from the contract concluded by me/us* for the purchase of the following goods*/for the provision of the following service*

- Ordered on*/received on*

- Name of the consumer/s

- Address of the consumer/s

- Signature of the consumer/s (only if this form is on paper)

- Date

----------------------------------------------------

* Strike out where applicable.

Annex No. 2

Information on exercising the right of withdrawal from the contract

Standard instructions for withdrawal:

I. Right of withdrawal from the distance or off-premises contract.

II. You have the right to withdraw from this contract without giving any reason within 14 days.

III. The withdrawal period is 14 days from the date (the date is filled in according to the types of contract specified in point 1, letters "a", "b", "c", "d" or "e" of the Instructions for Completion).

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached standard form for exercising the right of withdrawal from the contract, but this is not mandatory.

To meet the withdrawal period, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

IV. EFFECT OF WITHDRAWAL

If you withdraw from this contract, we will reimburse to you all payments we have received from you, including the costs of delivery (with the exception of additional costs related to the type of delivery you have chosen other than the least expensive standard type of delivery offered by us), without undue delay and in any event not later than 14 days from the date on which you inform us of your decision to withdraw from this contract. We will make the reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, this reimbursement will not involve any costs for you. (In the case of a sales contract in which you have not offered to collect the goods in the event of withdrawal, the text specified in point 4 of the Instructions for Completion shall be completed).

In cases where the consumer has received goods in connection with the contract (the relevant text may be added in accordance with point 5, letters "a", "b" or "c" of the Instructions for completion).

In the case of contracts for the provision of services or for the supply of water, gas, electricity, when they are not offered for sale, packaged in a limited volume or a certain quantity, or for central heating (the text specified in point 6 of the Instructions for completion is added).

Instructions for completion:

1. Fill in one of the following texts in quotation marks:

a) in the case of contracts for the provision of services or for the supply of water, gas or electricity, when they are not offered for sale, packaged in a limited volume or a certain quantity, for central heating or for digital content that is not supplied on a tangible medium: "the date on which the contract was concluded.";

b) in the case of a contract of sale: "the date on which you or a third party other than the carrier and indicated by you have taken possession of the goods.";

c) in the case of a contract under which the consumer orders several goods in one order which are delivered separately: "the date on which you or a third party other than the carrier and indicated by you have taken possession of the last good.";

d) in the case of a contract under which goods are delivered which consist of several lots or parts: "the date on which you or a third party other than the carrier and indicated by you have taken possession of the last lot or part.";

e) in the case of a contract for the regular supply of goods over a certain period of time: "the date on which you or a third party other than the carrier and indicated by you have taken possession of the first good."

2. (amended - SG, issue 20 of 2022, effective 28.05.2022) Fill in your name, address, telephone number and e-mail address.

3. If you give the consumer the opportunity to electronically fill in and submit information about their withdrawal from the contract

on your website, fill in the following:

"You can also fill in and submit electronically the standard withdrawal form or another unambiguous withdrawal form on our website (insert internet address). If you use this option, we will immediately send you a message on a durable medium (e.g. by e-mail) confirming receipt of the withdrawal."

4. In the case of a sales contract in which you have not offered to take back the goods in the event of withdrawal, fill in the following:

"We are entitled to postpone the reimbursement of payments until we have received the goods back or until you have provided us with evidence that you have sent back the goods, whichever is the earlier."

5. If the consumer has received goods in connection with the contract:

(a) add either:

- "We will collect the goods", or

- "We expect you to send or return the goods to us or to.... (insert the name and geographical address, where applicable, of the person authorised by you to receive the goods) without undue delay and in any event not later than 14 days from the day on which you inform us of your withdrawal from this contract.

The deadline shall be deemed to have been met if you send the goods back to us before the expiry of the 14-day period.";

(b) add:

- "We will bear the costs of returning the goods.";

- "You must bear the direct costs of returning the goods.";

- if in a distance contract you do not offer to bear the costs of returning the goods and the goods cannot, due to their nature, be returned in the usual way by post: "You will have to bear the direct costs of returning the goods ______ BGN (add the amount)", or, if the costs of returning the goods cannot be reasonably calculated in advance: "You must bear the direct costs of returning the goods. The costs are expected not to exceed approximately ______ BGN (add the amount)", or

- if in an off-premises contract the nature of the goods does not allow them to be returned in the usual way by post and if they have been delivered to the consumer's home at the time of conclusion of the contract: "We will collect the goods at our own expense.", and

(c) add: "You are only liable for any diminution in the value of the goods resulting from their testing other than what is necessary to establish their nature, characteristics and proper functioning."

6. In the case of contracts for the provision of services or for the supply of water, gas, electricity, when they are not offered for sale, packaged in a limited volume or in a certain quantity, or for central heating, add the following:

"If you have requested the provision of the services or the supply of water/gas/electricity/central heating (delete as appropriate) to begin during the withdrawal period, you will pay us the amount that is proportional to what has been provided up to the moment you have notified us that you are exercising your right to withdraw from this contract, in relation to the total amount of the contract.

V. INFORMATION ON CARD PAYMENTS AND PAYMENT METHODS

"Ital Stock" Ltd. offers various payment options to ensure convenience and security for its customers.

1. Payment by bank card

We accept payments with VISA, MasterCard and other types of cards through the certified bank payment system BORICA. All payments are processed securely and in accordance with international data protection standards.

Payment currency: Payments are made only in Bulgarian leva (BGN). If your card is in another currency, the amount will be automatically converted at the exchange rate of the Bulgarian National Bank (BNB) on the current date of the transaction.